Customer Feedback

Thank you so much for this amazing customer service.

B Andrus, Canada, Aug 10

Thank you for your swift reply to my enquiry and your articulate explanation of the facts. I am blown away by your understanding and accommodating approach – what great customer service!

T Shaw, UK, August 10

Hi Sarah, the hat arrived, fits perfectly, and is now on my head and I could not be more pleased. It's perfect, and I will soon send a self-portrait to prove it. Thanks so much, you've made my day.

C Smith, USA, July 10

hello, custom made adventurer came in this morning, and i cannot believe how good it came out. you guys did a wonderful job. thank you so much for everything.

N Pegis, USA, July 10

Hat has arrived! Even better than I remembered, superb quality & very reasonable price. Brilliant.

D Thomas, UK, June 10

Anyway, suffice it to say you have earned my future business, and deservedly so. The type of excellence and professionalism you display in your dealings is a quality I value as much as the quality of your hats so, bravo.

C Tolmei, USA, June 10

I'm happy to report that the hat arrived at my parents' home today and my father is delighted with it!

A Jones, UK, June 10

Ecstatic! Exactly as advertised. Thank you. Perfect fit as well.

P Smith, USA, June 10

Many thanks for all your help on my three hat orders all safely received and working! I have reccomended you to a friend regarding Panamas who may therefore be in touch.

A Moony, UK, May 10

Thanks a million for your superb assistance! I'm really looking forward to receiving my ultimate Indy hat from Hornets Hats. Will definitely recommend your website to friends; great service!

P Kheong, Singapore, May 10

I recieved the hat today! Thank you for keeping me posted! It's an awesome hat!

A Ocampo, Canada, May 10

The hat arrived today as promised, when I opened the box I was completely blown away by the spare master piece of my hat, the fit was absolutely perfect. I will also say on record that I am extremely happy with the service for Hornet Hats and if you could pass my compliment to Christy's also.

A King, UK, May 10

Thank you for your help, and the matter has now been successfully resolved the service recieved from you all has been outstanding, please pass this on to all involved.

M Cooper, UK, May 10

Thank you so much for the great service and what appears to be a great product.

K Jackson, Germany, May 10

I would like to thank you for the beautiful boater. Really, it fits me perfect.

K Besuijen, The Netherlands, April 10

Arrived this afternoon, Very Happy with it! Will promote your company through our Fan Club for Great Service.

J Lombard, USA, April 10

St George's Day was a great success, thanks in part to my new bowler which arrived on time and safely in Korea. An original order, a return and a replacement hat with a refund for the original. All accomplished without quibble or error. Excellent service and thanks for your support and understanding.

A Parr, S Korea, April 10

This is really great service from you chaps. It makes such a difference when you are thousands of miles away from home.

A Parr, South Korea, April 10

This hat (Adventurer) is remarkable, well made, sturdy and made of elegant craftsmanship. I have longed for decades to have a hat look quite like this one. The Sable color brilliantly handles itself well in light! There was a little to do with bashing, but all is well and that's about it.

R DiRusso, USA, April 10

I confirm that I have already received the hat and would like to let you know that the service I have received has been excellent.

R Echiverria, Spain, March 10

I just wanted to thank you again, and let you know that the hat has arrived already. That is awesome, and fantastic service!! Thank you SO much

M Sturup, Denmark, March 10

Thank you so very much for all your efforts. Please pass on my compliments to the people at Christys. My experience with all involved has been beyond my expectations, from my first phone call to a very helpful and encouraging chap there. Everyone has been both extremely helpful and so very accommodating, something that is regetfully often lacking today in customer service. Please rest assured that I will return for future purchases to both Hornet Hats and Christys and that I will pass on report of the fine services rendered, to all those I know.

E Edwards, UK, March 10

My replacement size 61 arrived. It's perfect: another satisfied customer!

C Rose, Canada, March 10

I received the Adventurer just as you said, and it's brilliant. Many thanks! The burma colour is elegant, one of the nicest colour's I've ever seen in a fedora. Very nice.

C Short, USA, March 10

I am happy to report the hat arrived this morning and it is perfect! Thank you so much for replacing it for us and for all your assistance. I will definitely be in touch for our next hat order.

F Money, UK, February 10

Danke, Sarah. Alles angekommen. Beautiful hat! Best regards to Christys.

P Preussler, Germany, February 10

I have to say that The Dressage Hat is the sexiest hat I own to date--it was well worth the wait. I am going to order a chauffeur's cap next that might top it all. As you might have assumed I am extremely pleased with my three hats I would like to thank you for all your assistance with the delivery status of my purchases.

R Hall, Canada, February 10

It's very fine quality.Thank you!

K Yamagata, Japan, January 10

Could you kindly pass on my grateful thanks to Christys for delivering my new hats - which are both excellent. And although they took a while to arrive, I really do appreciate the handwork (and hardwork) that has gone into them. Well done for continuing to sell hats (and such a good range and excellent value), each are a work of art and I am always reluctant to take one off once I get a new one. Just deciding which one to get next - even my son and his friends have bought one now!

J Mercer, UK, January 10

I can not express in simple words the feelings that I feel with this hat so beautiful and perfect.

D Martin, France, January 10

The hat is just arrived and im happy !! is too beautifull ... the size is perfect.. the color too . thanks for your fantastic service , fast and secure , it was a big pleasure to do an online purchase in your shop ... thanks for another thing ... for your patience and experience . I hope to do another purchase with you shop , is really good !!

M Ricci, Italy, January 10

The fedora is a work of art!

F Shray, UK, January 10

I just wanted to take a moment and tell you how happy I am with both of these hats. I LOVE the light gray and even though I wasn't looking for a brown hat, the lighter tone of the Burma has turned out to be one of my favorites. Consider me the proud owner of two new Christy's hats!!! Thank you for your attentive customer service and for your prompt replies regarding my orders. I really appreciate your service and wish you much success in your business endeavors. Happy Holidays!

C Johnson, USA, December 09

I have just received my Elm Porkpie, it's wonderful. A lovely dark green, well worth the wait. I am now tempted to order an Elm Homburg, but I,ll wait until after Christmas .

N Phillips, UK, December 09

I received my hat yesterday. I am very pleased. I just wanted to thank you for the attentive customer service and email response. Merry Christmas.

T Burns, USA, December 09

The Christy's light grey Ambassador trilby arrived today. A superb piece of workmanship and a perfect fit.

A Tefft, UK, December 09

Many thanks indeed - super service!

M McInnes, UK, November 09

I would just like to take this opportunity to say that your service is first class and your products of the highst standard, and with that in my mind I always recommend you to my colleagues.

M Leach, Korea, November 09

After much anticipation, I have received my Christy's Adventurer. It has absolutely surpassed my expectations. The comfort, quality, and beauty of this hat is incredible. It was well worth the wait for shipping as this is a great value add to my wardrobe accessories. I am proud to tell everyone that I purchased this hat from Hornetshats.com of England.

M Bronowicz, USA, November 09

Just received my hat and it's great looking and as described. Thanks again for all your help. I have been a hat wearer for over 40 years and I am very impressed with the quality of the Christy's hat, especially for the price.

A Clipper, USA, November 09

This is precisely what sets apart Hornets from others, and what made British quality renowned throughout the world: simply outstanding service and product quality. Rest assured, I will continue doing business with Hornets for many years to come.

M Perez, November 09

Thank you for your message and, again, for such superb customer service. I have had extensive experience with several retailers, and Hornets far surpasses anybody else! The hats are indeed fabulous.

M Perez, November 09

I wanted to let you know that I just received the four Adventurer Sable hats, and they are terrific! As always, top quality felt, craftsmanship... and of course, excellent customer service. Thank you very much, and I know that my friends will enjoy these gifts immensely.

M Perez, November 09

JUST AN E MAIL TO SAY A BIG,BIG THANKU TO ALL THE STAFF AT HORNET HATS FOR MY SUPERB CHRISTYS ADVENTURE WHICH ARRIVED ON TIME FOUR DAYS AGO. THE HAT IS TOP QUALITY AND FAR BETTER THAN I EXPECTED AND AT A FANTASTIC PRICE. I AM LIKE MANY A HUGE INDIANA JONES FAN AND SEARCHED FOR MANY YEARS TO FIND A TRUE RAIDERS HAT AND IM HAPPY TO SAY MY SEACH IS FINALLY OVER. SO A MESSAGE TO ALL INDY FANS OUT THERE,THE CHRISTYS ADVENTURE IS THE INDY HAT TO HAVE. I HIGHLY RECOMMEND HORNET HATS TO ANY ONE THINKING OF BUYING A HAT. MANY THANKS AGAIN.

J Lester, October 09

I just wanted to say how extremely pleased I am with my new hat! I love it! It's absolutely PERFECT! I was very nervous because all of the other felt fedoras I have purchased from other companys were such a huge disappointment! This one definately IS NOT a disappointment! I appreciate your patience with me and your quality of work and I will definately continue doing my business with you! Thanks a million!

T Morris, October 09

The Nightsbridge hat just arrived and I'm quite pleased with the fine quality of the hat. Thanks for putting the black ribbon on the hat as I requested. I want to order one in nearly every color. Christy's hats are fantastic! So is the service of Hornets Hats.

R Martin, October 09

I just wanted to write and let you know that my hat arrived today and it is superb. It is just gorgeous and a perfect fit! Thank you so much for all your help and excellent service!

E MacDicken, October 09

Thank you so very much for the attention that you have given me the past couple of days. This has been one of the most pleasant online shopping experiences I have ever had. You have been so helpful, and I know I will be doing business with your company for years to come. If I had to base my decision on your product solely on customer service, you have won me over. I know that a company cannot have this good of customer service without being able to back it up with a great product. Again thank you for everything.

B Carnes, October 09

My hat arrived early on Thursday and was exactly as I envisaged it. Thank you for your assistance, it is greatly appreciated.

M Palmer, September 09

Just wanted to tell you that I received my hat today, and I really like it. Thank you for your diligance and good customer service.

S. Handlin, September 09

My hat has just arrived. I like it so much, very beautiful. I am very satisfied with the purchase.

S. Santiago, September 09

My girlfriend and I were recently in your Knightsbridge shop to purchase an 'adventurer' hat. I would just like to say. Thanks. The hat is fabulous. And the gentleman (Orlando) we spoke to was very courteous. Next time we're in London, we'll definately be back in to buy another hat.

G. Taylor, August 09

Just got the hat the other day love this hat better than I expected for the price everything about this hat says Indy .When i got this hat I creased it walla! looks Like I fell off of Harrison fords head during the movie RAIDERS OF THE LOST ARK.. very happy with this purchase Thanks

B. Keil, August 09

I have just received the hat this morning. Thank you so much for getting it to me so promptly. I am very impressed with your speed and service. I love the hat and cannot wait to give it to my partner. Thank you for all your help, it has been a pleasure to deal with you and I will definitely recommend you to my friends and family.

R. Lee-Anderson, August 09

Just to let you know, my hat arrived yesterday. I'm very impressed with how quick the process was! Thanks again for passing on my custom request.

P.Tonner, June 09

Thank you very much, the hat arrived today, as good quality as I expected. I spent the day looking very stylish and suggesting to my colleagues that they might benefit from a good hat.

M. Eagles, June 09

I just wish to inform you that my beautiful Navy Knightsbridge hat, 63 cm arrived in the post today and it fits like a dream and looks marvellous. Thank you for your service, no doubt I will be purchasing more from you.

D. Innes, May 09

May I take this moment to also thank you for your personal care over this matter, that in itself goes a long way in a world where fast sale Internet shopping often snubs customer service. I am really pleased that Christy's were able to help as everything else I own of theirs is great quality.

K. Muscillo, May 09

I just want to thank you Justin for your kindness and helpfulness and my hat looks terrific. I will enjoy buying another adventure from you for I am very pleased with it. Thanks again.

A. Griffitts, May 09

My hat arrived today. Thanks to you all for your excellent customer service. I will definitely return to your for my next hat!

C. Church, May 09

I received my lovely new bowler hat today. What remarkable headgear. It looks fantastic, fits superbly, and is a wonderful addition to my wardrobe. Thanks again to all at Hornets Hats for such fine service.

C. Edwards, May 09

I would just like to thank you again for all of your help having received my new hat, which is a perfect fit. As expected I am very happy with the craftsmanship and would not hesitate to buy from you again.

M. Leach, May 09

Just a quick email to let you know that my hat arrived today. I've tried it on and it's a perfect fit. It looks lovely and I'm looking forward to enjoying the summer without burning my ears this year. Thank you for keeping me updated with your emails, and thank you to yourself and also to Christys for all your time for the lovely hat.

J. Tubb, April 09

Last Friday I received my new Christys' Adventurer hat. UPS courier delivered it as scheduled. It's a really excellent hat, very good quality; I'm really satisfied. I'd like to thank you and all people at Hornets Hats for your excellent customer service.

A. Greco, April 09

I just wanted to let you know that the hat has arrived today, and it is perfect in size and material. I couldn't be more satisfied - thank you. You wil be my first port of call for all future headwear purchases.

Lord Duncan, April 09

Thanks for replying so fast. When I came home from work the hat had arrived.. It Looks GREAT and fits perfect.I hope to buy another in grey in a few weeks. Thanks for the great service.

S. Youngblood, March 09

In exactly 7 days my amazing bowler arrived to my door. Now I have a new "favourite" in my hats collection. This is one of the best online-shopping experience I ever had; therefore I want to express my gratitude to all of you for your kindness, good attention and most of all for keeping the perfection in your hats. I'll wouldn't doubt about doing bussiness with you again. Greetings from Mexico City

A. Aguilera, March 09

I received my top hat last week and was delight with it. I also wanted to thank you for the exceptional service you offered by finding another supplier when the hat I ordered was 'out of stock'. I have expressed this to my family & friends and will definitely shop with yourselves in the future.

M. Cook, January 09

I received my new deerstalker today, and want to compliment you on a fine product. I'm already sporting it proudly.

C. Edwards, December 08

This is what I call English service at it's best. To the staff of Christys', the hat is truly a work of art in both look and feel of quality. It has been a pleasure doing business with you

P. Byron, November 08

I just received the hat I ordered, the Fur Felt Adventurer, and I absolutely love it!! It has by far exceeded all of my expectations. Thank you very much.

J. Hyatt, November 08

I felt you deserved a special "thanks" for all your efforts. I was so pleased that both hats are perfect, the size on both hats are a perfect fit. They were both exactly how I imagined they should be. Thank you for making this experience/transaction go so smoothly. I plan on giving you more business and will recommend this website to everyone I know. Thank you for such a prompt response! The information you provided helps a lot. Thank you for all of your help and for making this such a pleasant experience!

A. Lukasik, October 08

Thank you so much for being patient and lending so much help to us. The packaging was well done and again, the hat was top notch. Love the inside of the crown too.

S. Hunt, September 08

I am extremely glad finally to have discovered an English shop with fine hats at reasonable prices online.

R. Gupta, September 08

Some two weeks ago I ordered a Christys' bowler hat. Within a week I received it by postal mail. Thank you very much for the excellent service...will tell all my relations about this great example of customer care.

L. Bosker, September 08

Many thanks again for your prompt service, kindness and consideration all of which are much appreciated. I greatly appreciate your most excellent service in every respect.

M. Hewat, September 08

I received my Christys' Adventurer yesterday afternoon, and I’m very pleased with it. It’s a very beautiful hat! Thanks for your excellent service.

E. Hannah, September 08

Thank you very much for this excellent craftsmanship the hat fits perfectly. It was a pleasure.

S. Rosenthal, August 08

Many thanks for your reply and for your very helpful advice.

S. Williams, July 08

I just thought I'd let you know that my hat arrived safe and sound and is great. My wife loves it. Thanks again.

C. Steele, July 08

Thank you so much for all of your help, you have been brilliant.

Tania, July 08

Got the hat today. It’s perfect! The color is nice, the weight and size is just right.

A. Parks, July 08

Thank you very much for your wonderful care. I wear a hat all day and I am causing a sensation on the island. It is very beautiful and has an incredible touch, has been love at first sight!

P. Arroba, July 08

Safely received today... exact fit and extremely good quality!

S. and B. Heaton, July 08

My Panama arrived today. I am pleased to say that it will not be returned. The quality is excellent and the size is good. So it's 'hats off' (now I have one!) to Christys' & Hornets.

R. B. Bohica, July 08

Thanks for all your kindness and help with this matter. I have the Adventurer and it looks great!

R. Weiner, June 08

The hat has arrived!! It's very very beautiful!!! Thanks a lot for your customer service.

G. Celeste, June 08

Thank you so much! One of the reasons I ordered from you guys is that all of your customer reviews have praised your top class customer service. Thank you and your staff for great service and communication as well as a fine product.

M. Denney, June 08

I received yesterday the hat and he's fantastic. Perfect - great quality!!!

T. Nemeth, June 08

Received my hats yesterday and they are PERFECT thank you for all your help. I will be glad to spread the word about your GREAT service.

M. Zappavigna, June 08

Thank you for a first rate customer service and an excellent product.

S. Lord, June 08

You've been fantastic!! Received the hat, absolutely love it! Thanks for such outstanding service, will order two more in couple of days! You're an absolute star!! Thanks SOOOOOOOO much!!

L. Cazin, June 08

WOW, what a fast answer and a good message!!! Big thanks at this time for the great service!!!!!!! The hat arrived today and I am very happy about it! The size fits perfect and the hat is a dream!! Thank you very much for this good deal!

T. Wullencord, June 08

Brilliant! Just delivered and received. Many many thanks for your kind service!

T. Ciuriak, May 08

Thank you for the speediest of responses – I’ll order straight away.

N. Palmer, May 08

Thank you again for the excellent correspondence and service. I have no trouble at all recommending Hornetshats.com to ANYONE looking for great service and hats at very affordable prices. Dealing with Hornets Hats has been a very pleasurable experience which is, in no small part, due to your fantastic and prompt communication. I am greatly impressed by the entire experience of dealing with Hornetshats.com, from the reasonable hat prices to the superior customer service. Why can’t all hat companies be this enjoyable to deal with when ordering?! Once again, a heartfelt “thank you!”

A. Roush, May 08

Thanks for being so helpful with this purchase. I sincerely appreciate this service.

D. Garrison, April 08