About Us

We are Top Secret Hats Ltd trading as Hornets Hats ("Hornets Hats"). Our registered address is, 5th Floor, Durkan House, 155 East Barnet Road, New Barnet, Herts, EN4 8QZ and our Company Number is 06371273 . Hornets Hats is a fully automated website for customers wishing to use the Internet to purchase Hats and other accessories. We are committed to being responsive to customer requirements. If you have any comments or suggestions please e-mail us at info@hornetshats.com. Enquiries will be answered when possible within 24 hours.

Price list

Current prices are available only online. We do not publish a paper-copy of the pricing. Please check individual products or sections for guidance on pricing.

Complaints

We endeavour to respond to all complaints within five working days. We aim to resolve all customer complaints within 14 days. You will always be kept informed by email or by telephone until the complaint is resolved. Complaints can be made to complaints@hornetshats.com

Making A Purchase

We accept all major credit and debit cards including Visa and Mastercard, Switch, Solo and Delta. Your payments are processed by Protx secure server. We also accept payment by PayPal.

Shipping And Handling

Option 1:		Standard hat or hats with or without Small Christys box
Option 2:		2 Small Christys Boxes 2 Top Hats, Bowler Hats or Dressage Hats
Option 3:		3+ Top Hats, Bowler Hats, Dressage Hats 1+ Taller Top Hat/s 1+ Medium Christys Hat Box/s [this is a courier charge due to volume size of order]
UK - [All Options]		£7.50
Europe - Option 1		£12.00
Europe - Option 2		£20.00
Europe - Option 3		£30.00
Rest of the World - Option 1		£20.00
Rest of the World - Option 2		£30.00
Rest of the World - Option 3		£40.00

Delivery Schedule

We aim to process orders within a maximum of two working days of receiving your order. Panamas and Fur Felts which are made to order will take on average 10 days longer, we are obviously at the mercy of Christys' for these hats. Delivery times will depend upon destination, but on average a lead time between 3-5 working days is quoted for Panamas and 10 working days for Fur Felts. The week is considered Mon-Fri and does not include weekends. You will receive an email after payment with confirmation of your order with an order number. In the unlikely event that an item is out of stock we will contact you be email with details of when we can supply the item and if required will be happy to offer you a refund. You will be notified, by email, should your order require more time than normal to complete.

Payment Transaction Security

We do not store your payment details on our servers. Instead, for payment transactions we have employed the services provided by Protx, a third party industry recognised secure payment processor. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), and they adhere to the most stringent levels of fraud screening, ensuring that our customer's details remain secure throughout the transaction process.

All transaction information passed between our site and Protx is encrypted using 128-bit SSL (secure socket layer - a secure message transmission protocol over the internet) certificates.

Returns and Replacements

If you find that the hat you have ordered is the wrong size, we will be happy to replace it within 30 days of dispatch date subject to the purchase of an additional delivery charge which you can purchase here: www.hornetshats.com/delivery.

Please return all hats to the following address:

Hornets Hats
PO Box 255
Chipping Norton
OX7 9BW

On confirmation of the extra delivery charge having been paid and on receipt of the hat, the replacement will be dispatched. Please note there is £1 administration cost on top of the additional delivery fee.

On Fur Felt and Panama Hats where a request for custom requirements has been made, replacements or refunds will be at our discretion as it is hard to sell on a hat that has been heavily customised.

For returns from outside the UK, it is very important to note either on the box or on the customs slip that the box is a "Product Return". Otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hat/s from them.

Refunds

No hat will be eligible for a refund or replacement if the labels have been removed.

We want you to be satisfied with your purchase. If in the unlikely event that goods you are supplied with are faulty, then we will issue you with a replacement without any charge to you subject to the labels still being in place. All other refunds are at management discretion, please contact us explaining your reason for requiring a refund, and we will assess your claim. Top Hats are not refundable (for obvious reasons - we are not a hire company) but we will happily replace any Top Hat that is the wrong size, subject to the additional delivery fee being paid. Refunds on customised Fur Felts and Panamas will be at our discretion (please see paragraph above).

Data

Hornets Hats shall not be held liable for improper or incorrect use of the data described or information contained on these pages. These data, information and related graphics are not legal documents and are not intended to be used as such.

Hornets Hats gives no warranty, express or implied, as to the accuracy, reliability, utility or completeness of this information. The user of this system assumes all responsibility and risk for the use of this server and the Internet generally. Hornets Hats disclaims all warranties, representations or endorsements, express or implied, with regard to the information accessed from, or via, this server or the Internet, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Hornets Hats will not knowingly post copyrighted material on the Internet without permission from the copyright holder. Any questions of Copyright legalities should be directed to us by e-mail

Electronic Publications

Hornets Hats shall not be held liable for improper or incorrect use of data or information contained in any electronic publications. Data, information, and related graphics contained in electronic publications are not legal documents and are not intended to be used as such.
Hornets Hats gives no warranty, express or implied, as to the accuracy, reliability, utility or completeness of any information contained in any electronic document. The user of any electronic document assumes all responsibility and risk for the accuracy and verification of any information contained within it. Hornets Hats shall not be obliged to remove any outdated information from this Website or to expressly mark it as outdated. Hornets Hats disclaims all warranties, representations or endorsements, express or implied, with regard to the information contained in all electronic documents, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose or non-infringement.

External Links

Hornets Hats strives to avoid any impropriety, or appearance of impropriety, in terms of the information served on the Internet and links to external servers.
Various links on this site will allow you to leave the Hornets Hats Web site. The linked sites are not under the control of Hornets Hats, and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Hornets Hats is not responsible for any correspondence via email or any other medium, email listservers, webcasting or any other form of transmission received from any linked site.

Links to external servers do not imply any official endorsement by Hornets Hats or the opinions,ideas or information contained therein, nor guarantee the validity, completeness or utility of the information provided. Reference herein to any products, services, processes, hypertext links to third parties or other information does not necessarily constitute or imply endorsement, sponsorship or recommendation.

Our resources for Internet activities are limited. Therefore, we will update and add content, data, external links, and other services at our sole discretion.
This Website may provide addresses or hyperlinks which lead you out of the Website. Except to the extent to which the Website refers to Hornets Hats 's own website material, Hornets Hats has not reviewed any such websites which link to this Website or to which this Website links, and is not responsible for the content of any other websites or pages linked to or linking from this Website. Such addresses or hyperlinks (including addresses or hyperlinks to Hornets Hats 's own website material) are provided solely for your convenience and information and are completely beyond the control of Hornets Hats. Accessing such website or following such links to any other websites or pages shall be at your own risk. Hornets Hats does not assume any responsibility for the accuracy, completeness or legality of the contents of such websites, or for any offers and services contained therein.

Copyright © 2010 Hornets Hats

Copyright in this Web site is owned by or licensed to Hornets Hats. Unless stated to the contrary, material in this web site is copyright to Hornets Hats. Reproduction is limited to the downloading to a local hard disk for your personal use. The content of the web site may not be copied or otherwise incorporated into or stored in any other web-site, electronic retrieval system, publication or other work in any form without the prior written consent of Hornets Hats or in accordance with the Copyright, Designs and Patents Act 1988.

Statement of Privacy

Hornets Hats is committed to protecting your privacy while providing you with a high quality and secure online experience. You can navigate our Web site without providing any personal information. However, we do offer some services & opportunities that require you to submit personal information in order for us to fulfil these requests. This statement of privacy explains data collection and use in those situations. Please read the complete privacy statement below.

Collecting your Personal Information

Hornets Hats is as concerned as you are about the privacy of any personal information you may provide to it through this Website. We will ask you when we need information that identifies you (personal information) or allows us to contact you. Generally, this information is requested when a product has to be mailed (either electronically or physically), or you have contacted us with a question or special request. Personal information collected by Hornets Hats is often limited to a user's e-mail address, but may include other information when needed to provide a service you requested.

We make no effort to personally identify public (anonymous) users of our site. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for aggregate, anonymous server administration, and log analysis. The previous statement applies to general, anonymous interactions with the Hornets Hats Web servers. It does not apply to e-mail sent to Hornets Hats staff or any information submitted involving special offers, downloads, or Web requests.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Use of Your Personal Information

Anonymous information collected by Hornets Hats Web servers is used for general Web site analysis (see previous paragraph). On occasion, the information may be used to improve security measures. Any personal information submitted is used for its intended purpose only. No information collected on the Hornets Hats Web site is disclosed to any third party for any purpose, unless required by law.

Security of Your Personal Information

Hornets Hats strictly protects the security of your personal information. We carefully protect, to the best of our ability, your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared with any outside entity without your permission, except under conditions explained above.

Disability Policy Statement

Hornets Hats is committed to making its website accessible to all. Our goal is to comply with the requirements of Part III of the Disability Discrimination Act 1995 and the Priority 1 Aspects of the Web Content Accessibility Guidelines proposed by the World Wide Web Consortium (W3C). We welcome comments on how to improve the site's accessibility for users with disabilities. If the format of any material on our website interferes with your ability to access the information you require, please send an e-mail to webmaster@hornetshats.com. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact details.

Contact Information

You are invited to contact us for whatever reason by e-mail - info@hornetshats.com. The Hornets Hats website is an automated shopping site and therefore response is offered only by email. Written correspondence should be sent to Hornets Hats ,PO Box 255, Chipping Norton, OX7 9BW